(The following information has been taken from the Warwickshire MASH Information for Professionals booklet; the link for this can be found at the bottom of this page)
The Warwickshire MASH
The Multi-Agency Safeguarding Hub (MASH) is a partnership between
Warwickshire County Council, Warwickshire Police, Warwickshire NHS health
services and other key partner agencies working together to safeguard children, young
people and adults.
The MASH will deal with new safeguarding concerns, where someone is concerned about the
safety or well-being of a child or adult, or thinks they might be at risk of harm. For example, a
teacher may believe that one of their pupils is at risk of harm at home, or a doctor may think
an older person is being neglected.
Within the MASH, information from different agencies will be collated and used to decide
what action to take. As a result, the agencies will be able to act quickly in a co-ordinated and
consistent way, ensuring that children and adults are kept safe.
The MASH will involve representatives from the County Council, Police, Health, Probation
and other key agencies working together in the same location. Virtual links will exist to other
services and agencies.
How does it work?
The MASH acts as the first point of contact, receiving NEW safeguarding concerns or
enquiries and collating information from different agencies to build up a holistic picture of the
circumstances of a case.
The agencies involved quickly share information on a case and make a swift decision on the
most appropriate action needed. Better co-ordination between agencies will also lead to an
improved service for children, adults and their families.
The MASH also incorporates the CAF/Early Help Duty telephone hotline and the Social Care
Consultation telephone hotline providing advice and guidance for professionals with concerns
about a child or young person. This will help improve the quality of information provided and
reduce the number of inappropriate referrals.
The MASH will replace a range of existing referral points and allow agencies to work together
more closely – an approach which is already working elsewhere in the country.
What benefits will it bring?
The MASH will bring the following benefits:
• Faster, more co-ordinated and consistent responses to new safeguarding concerns
about vulnerable children and young people.
• An improved ‘journey’ for the child or adult with a greater emphasis on early intervention
and better informed services provided at the right time.
• Greater ability to identify potential vulnerability, enabling more preventative action to be
taken, dealing with cases before they escalate.
• A more straightforward and responsive process for the professional or citizen raising a
concern, with clear guidance and support.
• Closer partnership working, clearer accountability and less duplication of effort.
• A reduction in the number of children and adults inappropriately accessing services from
social care, the Police and others.
• A reduction in the number of inappropriate referrals and re-referrals.
If you have a safeguarding concern about a child or young person and want to
speak to someone, contact the Warwickshire MASH on 01926 414144 and give
as much information as you can.
The MASH Operating Times are:
8.30am - 5.30pm Monday - Friday
8.30am - 5.00pm on a Friday
Outside of office hours for an immediate concern about a child in danger dial 999
and contact the Emergency Duty Team on telephone number 01926 886922.