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Warwickshire Multi Agency Safeguarding Hub (MASH)



(The following information has been taken from the Warwickshire MASH Information for Professionals booklet; the link for this can be found at the bottom of this page)


The Warwickshire MASH


The Multi-Agency Safeguarding Hub (MASH) is a partnership between

Warwickshire County Council, Warwickshire Police, Warwickshire NHS health

services and other key partner agencies working together to safeguard children, young

people and adults.


The MASH will deal with new safeguarding concerns, where someone is concerned about the

safety or well-being of a child or adult, or thinks they might be at risk of harm. For example, a

teacher may believe that one of their pupils is at risk of harm at home, or a doctor may think

an older person is being neglected.


Within the MASH, information from different agencies will be collated and used to decide

what action to take. As a result, the agencies will be able to act quickly in a co-ordinated and

consistent way, ensuring that children and adults are kept safe.

The MASH will involve representatives from the County Council, Police, Health, Probation

and other key agencies working together in the same location. Virtual links will exist to other

services and agencies.


How does it work?

The MASH acts as the first point of contact, receiving NEW safeguarding concerns or

enquiries and collating information from different agencies to build up a holistic picture of the

circumstances of a case.

The agencies involved quickly share information on a case and make a swift decision on the

most appropriate action needed. Better co-ordination between agencies will also lead to an

improved service for children, adults and their families.

The MASH also incorporates the CAF/Early Help Duty telephone hotline and the Social Care

Consultation telephone hotline providing advice and guidance for professionals with concerns

about a child or young person. This will help improve the quality of information provided and

reduce the number of inappropriate referrals.

The MASH will replace a range of existing referral points and allow agencies to work together

more closely – an approach which is already working elsewhere in the country.


What benefits will it bring?

The MASH will bring the following benefits:

• Faster, more co-ordinated and consistent responses to new safeguarding concerns

about vulnerable children and young people.

• An improved ‘journey’ for the child or adult with a greater emphasis on early intervention

and better informed services provided at the right time.

• Greater ability to identify potential vulnerability, enabling more preventative action to be

taken, dealing with cases before they escalate.

• A more straightforward and responsive process for the professional or citizen raising a

concern, with clear guidance and support.

• Closer partnership working, clearer accountability and less duplication of effort.

• A reduction in the number of children and adults inappropriately accessing services from

social care, the Police and others.

• A reduction in the number of inappropriate referrals and re-referrals.



If you have a safeguarding concern about a child or young person and want to

speak to someone, contact the Warwickshire MASH on 01926 414144 and give

as much information as you can.


The MASH Operating Times are:

8.30am - 5.30pm Monday - Friday

8.30am - 5.00pm on a Friday


Outside of office hours for an immediate concern about a child in danger dial 999

and contact the Emergency Duty Team on telephone number 01926 886922.